TRAINING PROCESS


OUR UNIQUE PROCESS

We believe that training should be effective, interesting, and creative. Our training process consists of a set of calculated steps that we believe will help any trainee quickly rise to their full potential. It is vital that every word is studied. We have created tests and challenges through out the process in order to ensure that each section is mastered. We have also added a bit of entertainment to the process in order to keep everyone awake. Training consists of two parts - coaching sessions and iPad sessions. Coaching will happen for 15 minutes at a time on the floor, shadowing a coach as they work. iPad sessions will happen for 30 minutes at a time in back rooms. Here is the process:

iPad Sessions:

  1. Orientation
  2. General Training
  3. Customer Service Training
  4. General Safety Training
  5. Cleanliness/Organization Training
  6. Admissions/Redemption Training
  7. Skate Counter Training
  8. Safety Guard Training
  9. Floor Guard Training
  10. Roo's Cafe Training
  11. Food Preparation Training
  12. Inflatables/Playport Training
  13. Arcade Maintenance Training
  14. Rental Maintenance Training
  15. Classic First-Aid Training
  16. DJ Training (By Invitation)
  17. Birthday Party Training (By Invitation)
  18. Cashier Training (By Invitation)
  19. Shift Management Training (By Invitation)

Coaching Sessions:

  1. Hedgehog Concept
  2. OUR Hedgehog Concept
  3. Passion
  4. What Are We Passionate About?
  5. What Are We Best In The State At?
  6. What Drives Us Financially?
  7. Customer Service
  8. Family Style Atmosphere
  9. Selling Value
  10. Customer Experience - Safety
  11. Customer Experience - Cleanliness
  12. Repeat 1-11

First Day - Closing Session @ The Chocolate